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Shipping Policy and FAQs
SHIPPING POLICY AND FREQUENTLY ASKED QUESTIONS — Uniform of Boleiro
This policy is effective as of April 2023.
Processing your Order
- All products available on our website are imported to order. After placing your order, the order is forwarded to the factory where your order is separated and dispatched.
- Your code will be available within 7 calendar days!
- Total time of 15 to 20 business days to arrive at your home!
My Order Was Taxed, What Do I Do ?
- Don't worry, taxation is part of all imports, but here at Farda de Boleiro we cover 100% of the Customs Fee!
- Your fee will always be paid as soon as it is released and it takes within 1 business day for payment to be confirmed and for the post office to release your order!
My deadline has expired, what happened ?
- Several factors can influence the delay of your order, Commemorative Dates, Product Unavailability, Customs accumulation of orders.
- If 30 calendar days pass and your order has not been tracked, we will ensure that it is returned or sent again!
Do orders contain tracking codes?
- Yes, all orders contain it and after dispatch you will receive this code via email, being able to track your order either via email with notifications or track it on our website or on the post office website!
Do the products have a warranty?
- 7 calendar days for any reason (after purchase arrives)
- 40 calendar days for defects (after purchase arrives)
Request not authorized, why?
- Be aware that your CPF is in good standing with the Federal Revenue Service, as if it is not, your request may not be authorized by the Revenue Service.
My code is available but it's not working, why?
- After the code becomes available, it can take up to 6 calendar days to enter the postal system, so your code may not be working, please wait.
I want to cancel my Order but it is in transit, what do I do?
- If the order is still in transit and the buyer wishes to cancel the order, they must wait for the order to arrive because we cannot change the delivery route. They can then return the order to us without any complications.
- In extreme cases where delivery exceeds 60 (sixty) days and is not yet in the final stages of delivery, we ensure that the order is resent without any extra charge or a full refund of the purchase amount.
My Product Didn't Come with a Box, Is This Normal?
- Yes, it is normal, the Box is not sent due to the increase in shipping costs and also because it arrives all crumpled, but if you eventually want the Box, contact us via Email or Whatsapp and request it, we send it at a cost of R$30.
New Ultra Express Shipping from Correios, Advantages and Disadvantages
- Deadline 8 to 14 business days
- Free, we don't charge anything extra.
- 20% of being retained at Customs, choosing this shipping method the customer assumes the risk, we do not resend if the package is seized when the customer chooses this Shipping method.